Platform
Unified inbox
Every client conversation in one queue, next to the lead it belongs to. WhatsApp, email, and portal chat land in the same inbox, so the client history stays with the company instead of on an agent’s personal phone.
Every channel, one queue
WhatsApp built in
WhatsApp Business numbers connect to Verna, with bots that answer inventory questions and capture leads in chat. The inbox puts those threads in front of your team.
Email & portal chat
Email threads and portal chat land in the same queue, so an agent answers everything from one screen instead of five tabs and a personal phone.
Lead context beside every thread
The conversation opens next to the lead: source, interests, viewings, offers. No asking the client to repeat what they told your colleague.
Ownership & handoffs
Threads belong to the agent who owns the lead. Reassigning the lead moves the conversation with it, history intact.
Bot to human handoff
Bots handle the routine questions and hand the thread to an agent the moment it needs one, with the full transcript attached.
A record that sticks
Conversations attach to the lead permanently. When an agent leaves, the relationship and every promise made in chat stays with the company.
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Ready to answer from one screen?
Every client conversation in one inbox, attached to the lead record it belongs to.