Intake
Service requests
Capture every maintenance issue in one place, from tenant reports to staff-logged faults. Each request carries its category, location, priority, and a full timeline from first report to sign-off.
Every request tracked from report to resolution
Structured intake
Log requests with a maintenance category, building, unit, and priority from Low to Critical. Attach photos so the field team knows what they're walking into.
Tenant self-service
Tenants raise requests from the portal against their occupied units, attach photos, and track progress. Priority is capped so genuine emergencies stand out.
Request to work order
One request spawns one or more work orders. The request closes automatically once the last open order is completed, with no manual reconciliation.
Visit scheduling
The field team proposes visit slots and the tenant approves or declines. An approved slot syncs the job schedule and moves the request to Scheduled.
Request timeline
Every request keeps an append-only event log of creation, status changes, and escalations, each stamped with who acted and filtered to what each audience should see.
Completion rating
Tenants rate finished work one to five stars on completion. The rating closes the request and feeds back into service quality.
Get started
Ready to stop losing maintenance requests in inboxes?
Give every building one intake channel with a clear trail from report to sign-off.