Service levels
SLA engine
Hold every request and work order to a response and resolution target. Verna tracks the clock live, flags work before it slips, and escalates automatically when it does.
Never breach a target unnoticed
SLA policies
Define response and resolution targets by priority, category, and building. When several policies match, the most specific one wins automatically.
Live countdown
Every request and work order tracks its response and resolution due times against its policy from the moment it's created, with no manual timers.
At-risk detection
A background check runs every five minutes, flagging work approaching its target as At Risk and past it as Breached before anyone has to ask.
Pause & resume
Putting work on hold pauses the SLA clock and extends the due time by the pause, so waiting on parts or tenant access never counts against your team.
Automatic escalation
Breaching requests escalate to the configured role and fire email alerts, so a slipping job lands on the right desk instead of going quiet.
Specificity ranking
Layer broad and narrow policies together. Verna scores each policy's matchers and applies the tightest fit to every record.
Get started
Ready to make response times a promise you keep?
Put a measurable clock on every job and let the system chase the breaches.